01/12/2025
Import / Export , Freight / Logistics / Warehouse , Sales / Business Development
Permanent
Competitive
3 - 5 Years
Experienced (Non - Manager)
01/01/2026
1. Reserve Logistics Management
• Act as the main POC for resolving disputes related to FDCR orders caused by platform or last-mile delivery issues.
• Manage the end-to-end process of FD/CR returns, ensuring operational efficiency and compliance.
• Collaborate with 3PL partners and internal stakeholders (Warehouse, Finance, Commercial, and Customer Service) to streamline reverse logistics operations.
• Monitor KPIs such as return rates, dispute resolution success, and recovery values.
• Identify and mitigate process gaps leading to stock write-offs and financial losses for Onpoint
• Lead initiatives on damage assessment, reprocessing, and restocking of returned items.
• Oversee the dispute management process with platforms and 3PL partners to ensure fair compensation.
• Prepare monthly performance reports and recommend strategic improvements.
2. Inventory Management & Compliance
• Implement and maintain tracking systems to minimize stock risk exposure and ensure compliance with inventory policies.
• Conduct regular compliance audits to ensure 3PL warehouses adhere to SOPs for inventory handling.
• Train warehouse teams on inventory compliance, risk management, and audit standards.
• Work with Finance teams to complete monthly claim reconciliations and provide clear explanations for discrepancies.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in logistics, inventory management, or dispute resolution.
• Strong understanding of E-commerce, warehouse operations, inventory control, and compliance standards.
• Excellent analytical and problem-solving skills with a focus on process improvement.
• Proven ability to manage cross-functional teams and collaborate with external partners.
• Proficiency in inventory management systems and Microsoft Office Suite (Excel, PowerPoint, etc.).
• Strong communication and interpersonal skills.
• Must be proactive, results-driven, and aggressive in achieving goals ("get things done" attitude).
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