Senior Store Manager

Job Description

Store Performance & Sales Management

• Align with Finance/Product teams to ensure smooth sales processes
• Address and resolve any sales/transaction flow issues
• Responsible for cross-selling and up-selling initiatives

Customer Service

• Coordinate with Training/related teams to implement customer service excellence (CSE) standards
• Monitor and improve store team performance in customer service

Stock Inventory and Asset Management

• Coordinate with WH/SnD/HRGA for stock and asset management, including regular cycle counts
• Ensure proper storage, safety, and organization of stock and assets

Visual Merchandising (VM) & Marketing

• Implement VM plans and ensure campaign displays are accurate and aligned with VM briefs.

Loss Prevention and Maintenance

• Collaborate with LP team to implement loss prevention measures
• Ensure all security and maintenance guidelines are followed

Training and Development

• Coordinate with L&D/HR to develop store team training and development plans
• Monitor training progress and ensure adherence to development flows

Administration (Reporting)

• Manage daily administrative tasks, including opening and closing checklists, sales reports, cash deposits, and petty cash
• Ensure accurate and timely reporting on sales, inventory, and store activities

Job Requirement

• Educational Background: Bachelor’s degree in any field. A major in Business-related field is a plus.
• +4 years of retail experience, with at least 3 years in a supervisory/ managerial role
• Strong leadership, communication, customer service skills
• Proficient in POS system, inventory control, and sales management
• Strong task management and problem-solving abilities
• Skilled in team coaching and performance improvement
• Strong administrative and reporting capacities
• Proficiency in English communication is required