JOB DESCRIPTION
• Contribute to improving EDM (WEDM, Sinker, Super drill) customer satisfaction.
• Contribute to increasing EDM machine sales and EDM service sales.
• Improve quality and speed of EDM after-sales service.
• Visit customers to provide EDM service and application service.
• EDM installation, operation training (include 2DCAM), repair, maintenance etc.
• Respond to customer inquiries regarding service and application.
• Sample machining in the showroom and create reports.
• Visit customers with our sales team and explain details of EDM.
• Propose machine sales, repair, maintenance contract, parts sale, etc. to customers.
• Selection of parts, creation of quotations.
• Report discrepancies, unresolved or recurrent problems to Service Manager.
• Share information with other engineers to improve skills.
Other:
• Report to the Line Manager upon succession of any tasks accordingly.
• Other tasks assigned by Line Manager.
Requirements:
• Education: Graduated College or University (Major in Mechatronics / Electrical / Automation Engineering is preferable).
• At least 3 years of experiencing in CNC machine tools or EDM operation
• Experience in Machine repair and maintenance (EDM, CNC Machines, etc..)
Others/Skill Requirements:
• Must have electrical analysis skill and mechanical troubles-shooting skill
• Able to read machining drawings
• Able to have excellent communication with customers
• Able to speak conversational English ((A little Japanese is preferred)
• Willing to go business trip to HCM, Japan (Accordingly)
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