Inside Sales Executive / Customer Services Executive

Job Description

Authority &Responsibility:

⁻ Responsible for customer service within the Sales Department and ensuring the company or corporation delivers the highest level of customer service possible.

⁻ The responsibility of this position is to maintain good relations with existing customers to ensure quality of service and revenue goals of the company achieved.

⁻ Coordinates with other departments to ensure high level of sales, quality and customer satisfaction.

⁻ Implements sales strategies in conjunction with sales personnel. Maintains customer service policies and procedures.

⁻ Track and confirm customers’ demand to ensure time on-time delivery.

Job Description:

⁻ Work with the customers to handle their requirements.

⁻ Coordinate with technical staff to propose ways to improve the product to the customer if required.

⁻ Implements effective procedures and policies with management that are customer-focused.

⁻ Regularly conducts scheduled meetings as necessary to discuss issues, present informational updates, introduce policies, conduct training, and address specific needs.

⁻ Ensures telephones are answered on a timely basis and all customers are called back as requested.

⁻ Ensures accurate entry of all orders.

⁻ Get to the sampling requirements from customers and arrange delivery service timely.

⁻ Identifies and tracks key customer metrics for efficiency and effectiveness (i.e. call volume, customer satisfaction responses, on-time delivery, etc.).

⁻ Regularly updated information, new requirements from customers to support other departments to implement the procedures.

⁻ Support other departments to contact with customer, technical support, and process group to examine a number of unclear information about programs related to orders.

⁻ Coordinate with the departments involved in order processing to find the root cause and how to fix it when legitimate complaints from customers.

⁻ Conduct an annual customer satisfaction survey with analysis report and follow-up action.

⁻ Coordinates with Manufacturing Manager, Production Control, Engineering Manager and others as required on problem resolution or sales challenges.

⁻ Seeks win-win solutions that benefit both the customer and the company.

⁻ Communicates with customers independently or in coordination with the sales person.

⁻ Supports the sales force in their mission of growing the business.

⁻ Responsible for timely issuing, reporting, authorizations of invoicing.

⁻ Establishes and monitors customer service performance standards.

⁻ Develops and maintains order management plans for key customers.

⁻ Manages return goods, and service programs.

⁻ Develops processes to identify customer problems and resolve them expeditiously and efficiently.

⁻ Responsible for effective response to customer requests.

⁻ Responsible for monthly, weekly reports to higher level.

⁻ Perform all other duties as assigned from time to time.

Job Requirement

​Requiered Skills, Working Experience Requirements:

- Experience – At least 3 years in sales and customer service, with proven success in a target-driven environment.

- Language Skills – Proficient in both English and Vietnamese.

- Attention to Detail – Meticulous and thorough in work to ensure order processes and customer support run smoothly.

- Excel: excellent

- Import & Export Knowledge – Familiarity with import-export procedures and regulations.

- Customer Service Excellence – Dedicated to supporting customers, handling requests and orders efficiently.

- Teamwork – Works effectively with colleagues and customers, fostering a positive work environment.

- Work Ethics – Responsible, self-motivated, and committed to delivering high-quality work on time.

- Problem-Solving – Identifies and resolves issues efficiently, analyzes information accurately, and proposes effective solutions.

Required Qualifications:

Bachelor's degree in a business administration or equivalent work experience.