Passenger GSA Manager

Job Description

WHAT YOU'LL DO:

1- Network for business development

• Network and Manage relationship with Airlines Principle, Customers, Authorities, related Service providers. with Airlines Principle.
• Relationship with oversea partners.
• Engagement with Exhibitions, Fair, Symposium… relating to industry

2-Management:

• Management over sales teams, reservation team
• Set up skill guidance to teams to ensure smooth communication, interaction with Customers, Airlines Principle and related service providers. Proper mix of communication by meeting, phone and e-mail
• Relationship with key customer accounts.

3- Customer Satisfaction:

• Manage relationship with Airlines Principle, Customers, Authorities, related Service providers.
• Set up skill guidance to teams to ensure smooth communication, interaction with Customers, Airlines Principle and related service providers. Proper mix of communication by meeting, phone and e-mail
• Guidance for proper dealing with customers in terms of irregularities
• Enhance ITL DNA “Extreme Good Will” by its Example and communication.

4- Operation Excellence:

• Set up SOP – monitoring – Measuring (by quantitative & qualitative) and proper involvement.
• Deployment and monitoring the compliance towards Policies of Airlines Principles, Laws, ITL
• Initiatives for operational efficiency, minimizing the costs.

Job Requirement

• Having 5 years and above industry experience.
• Experience in Airlines sales office, Passenger GSA,…
• Aviation bachelor’s degree will be an advantage.
• Fluent in English (4 skills).
• Extroversion & Communication.
• Strong communication and customer focus.
• Ability to work independently and as part of a team.
• Positive attitude and a willingness to learn.