OPERATIONS & PRICING MANAGER ( FORWARDER - LOGISTIC)

Mô tả Công việc

1. JOB PURPOSE :

Lead the Operations team to ensure smooth handling of all shipments (Sea/Air) while leveraging pricing expertise to optimize cost, negotiate effectively with carriers, and support the Sales team in securing competitive deals.

2. JOB DESCRIPTION:

2.1 Operations Management

· Oversee daily operations of the forwarding team, ensuring compliance, accuracy, and timely shipment handling.

· Oversee staff performance, provide coaching, and take the lead in developing and implementing KPIs, offering an opportunity to build and practice this system from the ground up.

· Coordinate closely with Sales and Documentation teams to ensure customer satisfaction.

· Handle escalated issues with shipping lines, agents, and customers.

· Standardize and improve internal processes for efficiency and accuracy.

2.2 Pricing & Commercial Support

· Work directly with carriers, NVOCC, and overseas agents to obtain competitive rates. Types of goods accessed: Air cargo/ LCL/ Normal container/ Reefer container/ Special container FR, OT/ Bulk / RORO / DG.

· Provide strategic input on pricing decisions for key accounts and special projects.

· Compare multiple options (price, schedule, transit time, Dem/Det, space, equipment) and recommend optimal solutions.

· Support Sales team with accurate and timely quotations, especially for oversized/heavy cargo.

· Analyze market trends and propose short- and mid-term pricing strategies.

2.3 Team Leadership & Development

· Manage the CEA current operations team

· Build and expand the pricing function over the next 1–2 years, based on business performance and profit growth.

· Mentor and train team members on pricing, negotiation, and operations best practices.

· Coordinate with the HR department to design, implement, and directly deliver training programs.

2.4 Reporting & Systems

· Ensure accurate data entry into CEA system.

· Prepare monthly reports on shipment status, pricing performance, and cost savings.

· Work with management to align pricing/operations performance with company goals.

· Collaborate with management to define performance measurement standards and link them to KPI-driven bonus schemes.

Yêu Cầu Công Việc

3. JOB REQUIREMENTS:

·       Bachelor’s degree in Logistics, Maritime, Import-Export, or related fields.

·       5+ years of experience in operations (freight forwarding/logistics) with strong exposure to pricing

·       Proven ability to manage teams and handle high-pressure situations

·       Direct experience negotiating with carriers and managing oversized/heavy cargo is a plus.

·       Training & Coaching Skills.

·       Strong English communication skills (written & spoken).

·       Excellent problem-solving, coordination, and leadership skills.

·       Process improvement mindset

·       Proficiency in Microsoft Office and logistics systems

4.     COMPENSATION & BENEFITS:

·       Competitive base salary.

·       Quarterly performance bonus/commission, tied to measurable KPIs such as:

·       Gross profit contribution of managed shipments ( Option 1)

·       Cost savings vs. benchmark market rates. ( Option 2)

·       Operational efficiency (on-time handling, error reduction) ( Option 3)

·       Opportunities for training and career advancement.