Sea export supervisor

Mô tả Công việc

Purpose of the Role

• Oversee the end-to-end sea export process, from receiving orders and booking with carriers to cargo arrival at destination, ensuring accuracy, compliance, and on-time execution.
• Act as the key coordinator between customers, sales, carriers, and internal teams to ensure service quality and resolve issues throughout the shipment lifecycle.
• Propose and implement system improvements, including software enhancements (eFMS, Vela, etc.) and data integration solutions.
• Manage shipments effectively and provide operational solutions when issues arise.

Key Responsibilities & KPIs

1. Performance (40%)

• Improve and optimize operational systems (eFMS, Vela, etc.).
• Ensure timely and accurate reporting, documentation, bookings, and eFMS updates.
• Respond quickly and accurately to all requests.
• Handle problems proactively and independently.
• Keep up with new technologies to enhance workflow efficiency and reduce errors.

2. Customer Satisfaction (15%)

• Communicate clearly with customers using accurate and transparent information.
• Provide professional, prompt, and attentive customer service.
• Maintain commitments and ensure positive customer experiences.

3. Operational Excellence (15%)

• Apply new technologies to optimize work processes and minimize errors.
• Maintain complete, clear, and easy-to-retrieve shipment information.
• Ensure strict compliance with SOPs and error-free operations.
• Monitor and update shipment status accurately.

4. People & Teamwork (10%)

• Comply with company policies and procedures.
• Work effectively with team members and internal stakeholders.
• Demonstrate strong communication skills with Sales and Customers.
• Commit to continuous learning and self-development

Yêu Cầu Công Việc

Requirements:

• Bachelor’s degree in Logistics, Supply Chain, or related fields.
• Fluent in English (all 4 skills).
• Strong computer literacy (MS Excel, Word, PowerPoint).
• 3–4 years of experience in a similar role within a freight forwarding company.
• Excellent leadership, communication, and problem-solving skills.
• Detail-oriented, proactive, and able to work under pressure.