Sale Support and Operations

Job Description

The Sales Support and Operations Specialist plays a critical role in supporting the sales team by streamlining processes, coordinating between departments, and ensuring operational efficiency. This position serves as a key bridge between sales, marketing, finance, operation and customer service to help the company achieve its revenue goals and deliver high-quality service to telecom customers.

Sales & Sales Support

• Support the sales team in preparing quotations, drafting proposals, and processing contracts.
• Keep customer records, sales data, and pipeline reports up to date and accurately maintained.
• Coordinate both pre-sales and post-sales processes to ensure seamless onboarding and service activation for customers.
• Respond to internal sales inquiries and assist with the preparation of required documentation.
• Collaborate with the pricing team to validate rate plans, promotional offers, and service configurations.
• Follow up and execute sales activities for key accounts as assigned by the line manager.
• Ensure alignment with team KPIs and individual targets set by the line manager.

Operations

• Ensure timely order processing, provisioning, and service delivery in collaboration with product and technical teams.
• Track sales orders through the operational workflow, identifying bottlenecks and resolving issues.
• Monitor SLAs and KPIs related to sales, operations and service activations.
• Assist in the creation and implementation of sales and operational procedures and best practices.
• Collaborate with finance to ensure proper billing and revenue recognition.
• Coordinate logistics to ensure accurate and timely delivery.

Reporting and Analysis

• Generate sales pipeline, sales performance reports, dashboards, and forecast updates.
• Support in analyzing sales trends, customer feedback, and operational metrics to identify improvement opportunities.
• Support budget planning and resource forecasting for the sales team.

Cross-Functional Coordination

• Liaise with product, marketing, and IT teams for product launches and sales enablement materials.
• Serve as a point of contact for escalations related to order fulfillment and service issues.
• Organize training sessions and onboarding for new sales team members regarding tools and processes.

Job Requirement

• Bachelor's degree in Business Administration, Telecommunications, or related field.
• 2–5 years of experience in sales support, operations, or telecom service delivery.
• Familiarity with telecom products (e.g., internet, mobile, VOIP, leased lines, MPLS) is a strong plus.
• Proficiency with CRM tools (e.g., Salesforce, Zoho), Microsoft Office, and data analysis tools (Excel, Power BI).
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent communication and problem-solving skills.
• Ability to work cross-functionally in a fast-paced environment.