OEM Account Manager

Job Description

Account & Relationship Management

• Serve as the key point of contact for OEM/ODM clients, including senior stakeholders, ensuring consistent and professional communication.
• Build and maintain trusted client relationships, with a deep understanding of each account's priorities, challenges, and growth potential.
• Represent the factory and brand at industry events, summits, and client visits, including occasional after-hours engagements such as dinners or receptions.

Commercial & Business Development

• Identify and propose business development opportunities based on client strategy, market trends, and internal capabilities.
• Lead and manage all pricing submissions and updates for new developments and ongoing collections in line with client procedures and timelines.
• Maintain and share production capacity updates regularly, ensuring transparent expectations across the business.

Forecasting & Planning

• Work closely with clients to secure accurate sales forecasts that support procurement, material sourcing, and production planning.
• Coordinate with internal merchandise and planning teams to ensure production schedules are aligned with client expectations and capacity.

Client Support & Operational Oversight

• Proactively manage development timelines, help resolve potential delays or production issues, and escalate where necessary to protect delivery outcomes.
• Collaborate with quality, PD and technical teams to address claims and quality issues, ensuring corrective actions are timely and client expectations are managed.
• Prepare for and support all in-country client visits and 3rd-party audits, coordinating with QC, Production, and Technical teams.
• Manage and respond to special client requests, ensuring responsiveness and attention to detail.

Data & Reporting

• Analyze development, cost, and sales data to prepare insightful presentations and business reviews for internal and external stakeholders.
• Coordinate the submission of all required weekly and ad hoc reports, maintaining accuracy and timeliness.
• Ensure all internal stakeholders are updated on client requirements, both via regular meetings and email communications—some of which may fall outside standard working hours.

Job Requirement

• A minimum of 2 years’ experience in a project management, business development or lead customer service role.
• Fluent in English, with additional languages considered a strong asset.
• Flexibility to adapt to the clients needs and a proactive attitude to resolving issues.
• Exceptional communication and interpersonal skills, with the ability to engage customers positively and understand their needs.
• High level of organization and attention to detail.
• Strong project management skills with the ability to work cross-functionally and manage multiple priorities.