E-commerce Account Manager

Mô tả Công việc

1. Client communication and demand management

- Serve as the primary point of contact between the company and local Vietnamese or Chinese livestreaming/short-video clients, deeply understanding the client's brand identity, target audience, and sales objectives.

- Lead client brief meetings, accurately record and compile client requirements, and formulate executable project plans.

- Track client feedback in real-time and quickly coordinate internal team responses.

2. Project planning and execution

- Based on client needs, coordinate the operations, creative, scripting, streamer/KOL, shooting, and post-production teams to ensure the efficient and timely output of livestream and short-video content.

- Drive and control the quality of execution steps such as livestream scheduling, product listing, promotional activities, and content scripting.

- Monitor project execution progress, promptly identify issues, propose solutions, and ensure project milestones and delivery results are met.

- Track and analyze livestream/short-video data (e.g., views, conversion rate, sales revenue), conduct regular performance reviews, and generate comprehensive reports.

3. Client relationship maintenance and business growth

- Maintain existing client relationships to enhance client satisfaction and increase the repurchase rate.

- Proactively identify new cooperation needs from clients and propose value-added solutions (e.g., new product exposure, brand events, KOL collaborations, etc.).

- Support the business development team with new client proposals and project quotations.

4. Cross-departmental collaboration and internal communication

- Maintain highly efficient communication with the local Vietnamese execution team, ensuring project progress information is synchronized.

- Assist the superior in project resource coordination and risk management.

- Participate in internal strategy meetings, providing client market insights and execution feedback.

Yêu Cầu Công Việc

Position requirements:

- Bachelor's degree or above (or in a relevant field), with a major in Marketing, E-commerce, Media, or Advertising strongly preferred.

- 2–3 years of proven experience in e-commerce third-party operations (TP/Agency), managing livestreaming projects, or brand client management.

- Deep familiarity with Southeast Asian e-commerce platforms such as TikTok Shop, Shopee, and Lazada, as well as the local livestreaming ecosystem.

- Strong communication skills and clear logical thinking; must be able to efficiently drive projects forward in a fast-paced, multi-tasking environment.

- Service-minded and result-oriented mindset; capable of developing practical, executable plans based on client objectives.

- Strong data analysis sense; proficient in using basic spreadsheet and project management tools (e.g., Excel, Notion, Trello, etc.).

- Proficiency in English communication is essential; Chinese language skills are a strong plus.

What do we offer?

- Income: up to 30M

- 100% salary during probation.

- Full social insurance contribution.

- Year-end bonus.

- Lunch allowance.

- Telephone allowance.

- Team building activities.

- Annual health check-up.

- Access to professional and technical training.