Answers the phone in a cheerful, professional manner, assists the caller or directs the calls to the appropriate staff members.
Creates and maintains a refined yet welcoming and proficient guest registration experience.
Determines credit, renders bills, and receives cash and credit payments in an efficient and accurate manner.
Audits and balances cash drawer in beginning and end of shift.
Creates, updates, and presents guest folio.
Controls and issues keys to locker rooms.
Responds to guest inquiries and resolves guest concerns in a diplomatic and professional manner.
Implements the tee time booking systems and procedures.
Implements effective tee time management procedures to ensure the availability is optimized.
Assists in the planning and preparation of meetings, conferences and tournament.
Assists to prepare passport & scorecard for tournament, large groups or The Grand guest when you have accurate information.
Positively collaborates and communicates proactively with Operation Team and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
Communicates any unusual circumstances, events or guests with Supervisor.
Maintains close work relationships with other departments and their leaders to promote feedback and efficient operations.
Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Keeps leadership informed on a timely basis of any undue variance from expected results.
Job Requirement
Must be well – groomed, honest and trustworthy.
Must demonstrate sound work ethics.
Must possess strong customer service, oral communication and organization skills as well as telephone handling skills.
Ability to work with sensitive and confidential information.
Ability to perform multi tasks and work on own initiative.
Good computer skills & data entry skills.
Minimum of 1 year’s previous experience as a Reservation/Receptionist/ Cashier is an advantage.
Previous experience of using a computerized POS system is an advantage.
Previous experience of Golf Course is an advantage.
Job Alerts
