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Customer Services - Always train and remind subordinates on enhancing customer service at Cashier counters. - Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager. - Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)
Cashiering activities - Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders. - Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality. - Maintain all Point of Sale (POS) machines, tools and equipment in good working condition. - Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift. - Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager. - Assist subordinates in difficult/complicated cases at Cashier counters.
5S - Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.
Manpower Management - Plan Monthly Division's duty roster and manpower schedule. - Ensure sufficient manpower during business in ad-hoc situations. - Monitor Group Leader(s), General Staff (s)' attendance and attire. - Approve duty roster, shift plan raised by Group Leader(s). - Be responsible for Group Leader(s) and General Staff's performance. - Take part in recruitment & selection activities for Division's staffing. - Motivate, training and develop staff in order to encourage their professional development. - Identify potential staff for succession planning purposes. - Build and promote team work spirit
Rules and Regulations - Follow all working procedures, the company's policies, rules and regulations. - Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
Other duties - Opening & closing Store. - Be on duty and act as Line Manager's roles when Line Manager's not present at work (i.e. is on leave or on business trip). - Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
Yêu Cầu Công Việc
University/College
At least 3 years experience, including 1 year experience as Chief Cashier or 2 years experience as Group Leader - Cashier in Supermarket/Shopping center
Computer literacy: Word, Excel, Power Point
Strong counting and calculation skills are required
Customer service skills: Customer service minded
Team work skill: Actively promote team work
Leadership: Acting leadership by example
Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations
Good planning and time management skills
Địa điểm làm việc
Bình Dương
Aeon Canary Binh Duong, 1 Đại Lộ Bình Dương, Thuận Giao, Thuận An, Bình Dương